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Privacy Policy
Information we may collect
To provide online casino services, Piggybet Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the choices you make and the legal checks that apply to online gambling activities.
Account and contact details
When you register or communicate with us, we may collect details such as your name, date of birth, residential information, email address, telephone details and account login information. We may also record your preferences, account settings, support enquiries and other information you choose to provide.
Identity and verification information
We may request identity or age verification documents and related information when needed to confirm that an account is being used by the correct person. This can include information shown on identification documents, proof of address, images or other material required for verification. Verification information may also be checked to help prevent fraud, misuse and unauthorised access.
Payments and transactions
We may keep records of deposits, withdrawals, wagers, winnings, account balances and other transactions connected with your account. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment or investigate a transaction, while full payment details may be handled directly by the relevant payment provider.
Device, usage and cookie data
When you use the website, we may collect technical information such as your IP address, browser type, operating system, device information, general location information, pages viewed, access times and interaction data. We may also use cookies and similar technologies to remember preferences, support essential website functions, improve performance, understand website usage and help protect accounts.
How we use information
Personal information is used for purposes connected with operating the website and providing casino services. We aim to collect and use information that is reasonably relevant to those purposes and to handle it in accordance with applicable privacy requirements.
- To create, maintain and administer your player account.
- To confirm your identity, age and eligibility to use the services.
- To process deposits, withdrawals and other account transactions.
- To provide customer support and respond to questions, complaints or requests.
- To monitor activity, prevent fraud, detect suspicious behaviour and protect the security of the website.
- To meet legal, regulatory, accounting and record-keeping obligations that apply to gambling and online services.
- To maintain, test and improve the website, systems and user experience.
- To send service messages, account notices and other information needed to operate your account.
- To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
- To establish, exercise or defend legal rights and manage disputes.
We may use aggregated or de-identified information for analysis, reporting and service improvement. Information in this form is designed not to identify you directly. We may also use information to apply security controls, responsible gambling processes and account protection measures where appropriate.
Sharing information
Information may be shared with service providers that help operate the website, including providers supporting payment processing, identity checks, fraud prevention, information technology, hosting, communications, customer support and security. These providers should only use information for relevant services or as otherwise permitted.
Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, protect players or the public, investigate suspected unlawful activity, enforce applicable terms or protect our rights. We do not treat personal information as a product to be sold to unrelated third parties for their own purposes.
Cookies, security and storage
Cookies
Cookies are small files or similar technologies placed on your device when you use a website. Some cookies are necessary for functions such as logging in, account security and maintaining a session. Other cookies may help us understand how the website is used, remember preferences or support communications and performance.
You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of particular website features. Your browser may also allow you to delete cookies that have already been stored on your device.
Security
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring and secure handling practices. No website, online transmission or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support if you believe your account has been compromised.
Storage and retention
Personal information may be stored by us or by service providers working on our behalf. Information may be processed in Australia or in another country where a relevant service provider operates, subject to appropriate handling requirements. We retain information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted.
Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction and security records must be kept for a period required by law, including for compliance, fraud prevention, dispute resolution and audit purposes. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking what information is held, requesting access to it, asking for inaccurate or incomplete information to be corrected, requesting deletion where appropriate, and withdrawing consent to marketing communications.
How to make a request
To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@piggybetcasino.wtf. Please explain your request clearly and include enough information for us to identify your account. We may need to verify your identity before releasing information or making changes, to protect your account and prevent unauthorised requests.
A request to delete information may not apply to records that must be retained for legal, security, financial or dispute-related reasons. Where deletion is not possible, we will aim to explain the relevant limitation. You may also unsubscribe from promotional messages by using an available unsubscribe option, although you may continue to receive important service and account communications.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on this page, with the date or other indication of the latest version where appropriate. You should review this page periodically to remain informed about how information is handled.
If you have a privacy question, concern or request, please contact support@piggybetcasino.wtf. We will review the matter and respond in accordance with applicable requirements and the nature of your request.